As businesses increasingly take their brands online, as security incidents increasingly migrate from physical threats within an office or via a paper trail to cyber threats from home and abroad, managing security incidents within any business, small or large, has become a critical part of the work business owners and managers must undertake.
It’s no longer acceptable or sustainable to be reactive as opposed to proactive with your business’ cyber security, and that’s why so many businesses who transact online, store customer or partner information online, or who simply communicate private information via the Web now put security at the top of their agendas on a regular basis.
Security incidents can vary in type, size, and nature, but as a business we must ensure we have clear processes in place to deal with every threat, no matter how minor. It is, after all, often multiple smaller security breaches and attempted breaches not properly assessed and mitigated that lead to an open door for a much larger security threat in future.
Managing all security incidents with workflow automation can significantly ease the burden of work load on your staff, improve efficiency in dealing with threats, help to streamline the learning process from past incidents, and ensure visibility across the business keeping those with a need to know, in the know.
Incident Reporting Efficiencies
One of the largest barriers to incident management is the reporting of security incidents by junior members of staff who aren’t aware of the correct procedure.
It’s the nature of business that means the average staff member who notices a security incident, breach, or leak, is often a staff member on the ‘ground floor’, handling customer data, currency, or dealing with private information. It takes a CEO very familiar with the intricacies of each business process in each of their departments to be the first to spot a security breach.
As a result, it’s critical the incident reporting procedure is slick, simple and easily accessible to everybody, rather than being accessible only to those who can actively mitigate a risk.
With automated workflow management, incident reporting becomes the first step in a clear, defined process and puts the right information in the right place, without a need for manual intervention, without the need for delay.
Automated Incident Prioritization
Of course, it’s all well and good putting the right information in the right place, but ensuring the incident report reaches the right hands swiftly can be the difference between a mitigated attempted security incident, and a complete security breach.
Automated incident prioritization based on a series of answers by the incident reporter to a set of predefined questions can determine which department, and which level of staff seniority each report requires the attention of. Better yet, it can automatically notify that department or staff member to provide the best information, in the best location, to the best person for incident mitigation.
While security incidents often need to be managed with a great degree of discretion and privacy, it’s also important that those who need to know, do know. It’s also often important to ensure each individual is only given the information they need to know, rather than information not necessarily helpful to their particular area of expertise.
With workflow automation, ensuring each security incident is directed through a predefined list of incident managers and departments is simple, and amending the communication channels dependent on the severity of the incident is also possible.
With the right people communicated to, with each person given the information they require, the correct task force of people can now mitigate the incident without additional information clouding the task at hand.
With an incident mitigated and marked as resolved, it’s important the process doesn’t stop there. With workflow automation, learning from past security incidents is simple. Workflow automation software is able to provide logs of all communication, of the initial report, of all actions taken by every member of staff or department, and of the resolution. It’s easy to work through all resolved incidents and find areas to refine to improve the reporting and incident management process.
Our excellent BizzMine dashboards provide you with an efficient way to track, process and analyze your workflow data, while allowing you and your team to collaborate during the learning process. By providing you with reporting data on all your devices, be it your mobile phone, tablet or desktop computer, we make it easy to learn from your past security incidents and find solutions to common loopholes, ensuring your business maintains a solid security record.
While security incidents will always be present, especially in larger businesses handling private or financial information, with workflow automation the process of handling these incidents doesn’t have to be a burden on your staff. And with good post-incident analysis assisted by your automated workflow reports, it’s possible to spot trends and find common issues to help reduce future security alerts and prevent larger incidents.