Complaint management system to manage and resolve complaints efficiently

Easily track, investigate, and correct your customer and supplier complaints, in one centralised system.

Book a demo
Benefits of complaint management

Join 1000+ companies who trust Bizzmine

Streamline your complaint Management

Prevent complaint escalation and accelerate resolution with automated tracking 

businesspeople-meeting

Effective customer satisfaction

Ensure prompt and effective responses to customer complaints all in one centralised system.

crop-businessman-browsing-laptop-bench

Integration friendly

Connect a contact form directly to your website. Alernatively, your CRM or ERP application can initiate the complaint handling procedure.

business-people-planning-together

Transparant complaint status

View the precise status of each complaint, along with detailed logs of actions taken and by whom, ensuring complete transparency.

"Bizzmine brings transparency, compliance
and traceability of our quality registrations."

- CARBOGEN Amcis

Ebook - 15 Requirements you need to find in a solid digital eQMS
15 requirements for a solid eQMS 

A proper eQMS is an essential part for your Capa Management. Download your copy via the form below.

Efficient follow-up of your complaints

Effectively track, investigate, and resolve:

• Customer complaints
• Supplier issues
• Internal deviations 
 

Stay fully compliant with ISO 9001, ISO 13485, ISO 17025, and FDA requirements through structured workflows and complete traceability.

Get a demo
Screenshot_Complaint2

Easy mobile registration of complaints

Empower your team to consistently register complaints or non-conformances directly from their mobile phones or tablets.

This enables real-time reporting and ensures issues are captured promptly, no matter where they are.

Correct and improve in your complaint management system

• Launch CAPA to prevent recurring complaints

• Register all relevant data in the customisable complaint form

• Use Pareto diagrams and trend analytics for insights.

• Improve quality by leveraging newly acquired insights

Screenshot_Complaint4

Eliminate escalating complaints and ensure fast resolution with our

Complaint management system

Event-Asia-screenshot

  •  
  • - Accountability and transparancy
  •  Get a record of who handled each complaint, when it was addressed, and the steps taken, ensuring accountability and transparency.

  •  

 

  • - Improved resolution time & proactive improvements
  • Speed up your complaint resolution process by providing a structured workflow for managing and addressing issues efficiently. 

  •    CapterraReview-2    Gettapp Review (1)

1000+

Customers

More than 1000 companies use our QHSE software to easily manage Quality and Safety processes.

45

Countries

We provide innovative solutions in over 45 countries worldwide, empowering businesses across diverse industries.

80+

Team

Our team of over 90 talented professionals work together to deliver exceptional QHSE software and services.

Hi, how can we help you to optimise your Complaint Management

What to expect in the demo about our QHSE software?

Introduction about the QHSE (QMS) platform and its functions

How our QMS can help your organisation in a specific industry

Personal answer on how to optimise your complaint management in a single user-friendly platform

 

engineer-data-center-using-tablet-prevent-system-overload-close-up-employee-server-room-ensuring-there-is-enough-network-connectivity-smooth-operations-blurry-background

 

Book a demo