CAPA Management Complaint Management Document Control Pharma

Sylphar is a Belgium-based company in the consumer healthcare and cosmetics business. A specialized product development team guarantees continual product innovation in line with the specific needs of the consumer. Strict quality controls, according to ISO 13485 standards and ISO 22716, guarantee that their products are of a consistently high quality and comply with the guidelines for medical aids and cosmetic legislation.

 The demo version of BizzMine contained modules that closely resembled our processes and that could be implemented quite quickly, without major modifications.

Sylphar initially deployed BizzMine to replace the existing complaints database with a more flexible and easier to maintain complaints follow-up system. In the meantime, document management for QMS has also been integrated and the processes for management of CAPAs and approval of Advertising and Promotion POs are in place.

Sylphar has chosen BizzMine because of its intuitive approach and the wide range of possibilities. The fact that one software package contains several applications has the great advantage that people can work efficiently in terms of investment and training. Thanks to the fairly simple interface and the wide range of possibilities, BizzMine is a user-friendly application.

The implementation of the software went very smoothly thanks to the good guidance of Malaika and Jordy. And since the first process was so close to a process in the BizzMine demo version, there was time to get to know the system. Sylphar is also very satisfied with the support provided: “There is a quick response and a good knowledge of our processes".


Koen Steyaert, Chief Operating Officer