A dedicated process to comprehensively manage customer complaints and feedback within your organization. BizzMine allows you to systematically investigate all customer complaints and thanks to the stunning dashboards, you can recognize trends, causes and patterns. Create your custom complaint forms and investigation processes effortlessly thanks to BizzMine’s flexibility.
Thanks to BizzMine’s 360° overview of your business data, you can stay on top of your complaints and ensure your organization runs at its optimum whilst maintaining customer satisfaction.
After all, if you don’t look after your customers – another business will.
From A to Z. And everywhere in-between.
BizzMine is a flexible workflow solution that will take your customer complaint management processes to the next level.
Minor or major changes to the processes no longer requires a technical expert. With the user-friendly Flow Designer it only takes a matter of minutes, not days, months or even years to make changes to your workflow process.
Flexible Complaint Form
BPM that is flexible to you.
Using BizzMine’s form designer you can get your customer complaints data captured in your preferred way. You and your co-workers are used to specific complaint forms and methods for data entry, so why change? Add the desired fields to your customer complaint form with only a few clicks.
Some systems may force you to fit your information into their own rigid format. At BizzMine – we know every organization handles data in different ways. Therefore, we’d rather be flexible to you, than force your information into BizzMine.
Don’t just “show” your data, present it
Data capture is integral to a solid customer complaint management but the interpretation of the complaint data is often neglected. At BizzMine we offer you bespoke, easily customizable (by you) dashboards to display your complaint data in an array of ways.
The preconfigured dashboards visualize a 360° overview of all complaint information, corrective actions and trends.
Wherever you go, BizzMine goes.
BizzMine is blessed with an intuitive, responsive design. Had to leave the office but want to finalize that final task? On the commute home and want to see statistics on the follow-up of your customer complaints? With BizzMine you can.
BizzMine is fully compatible with laptops (computers), phones and tablets with a responsive design to react to your screen size for optimal usage, no matter where you are. BizzMine lets you take work out of the office walls.
Did you know?
There is only an average of 5-20% probability of selling to a new prospect by contrast to 60-70% probability of selling to an existing customer. (Source: Marketing Metrics )
According to Zendesk - 40% of customers begin purchasing from a competitor because of their reputation for great customer service. As well as your company’s reputation, a positive customer experience can improve income yield and profitability.
According to research by the White House Office of Consumer Affairs, It is 6-7 times more expensive to acquire a new customer than it is to keep a current one.