Manage your internal deviations and complaints to ensure your compliance and maximum customer satisfaction. Detail the analysis and treatments steps for thorough examination and resolution.
Deviation in business can affect many things from production, quality control and customer relations. Any deviation can lead to minor or major impacts on your organization and the appropriate response is essential to prevent escalation of an issue and damage to your organization’s relationships or reputation.
With BizzMine you can manage all aspects of internal deviation from prevention, initial discovery, assessment through to the correction of any such event.
From A to Z. And everywhere in-between.
BizzMine is a flexible workflow solution that will take your internal complaint and deviation management processes to the next level.
Minor or major changes to the processes no longer requires a technical expert. With the user-friendly Flow Designer it only takes a matter of minutes, not days, months or even years to make changes to your workflow process.
Flexible Complaint Form
BPM that is flexible to you.
Using BizzMine’s form designer you can get your internal complaints and deviations data captured in your preferred way. You and your co-workers are used to specific complaint forms and methods for data entry, so why change? Add the desired fields to your complaint form with only a few clicks.
Some systems may force you to fit your information into their own rigid format. At BizzMine – we know every organization handles data in different ways. Therefore, we’d rather be flexible to you, than force your information into BizzMine.
Don’t just “show” your data, present it
Data capture is integral to a solid customer complaint management but the interpretation of the complaint data is often neglected. At BizzMine we offer you bespoke, easily customizable (by you) dashboards to display your complaint data in an array of ways.
The preconfigured dashboards visualize a 360° overview of all complaint information, corrective actions and trends.
Wherever you go, BizzMine goes.
BizzMine is blessed with an intuitive, responsive design. Had to leave the office but want to finalize that final task? On the commute home and want to see statistics on the follow-up of your complaints? With BizzMine you can.
BizzMine is fully compatible with laptops (computers), phones and tablets with a responsive design to react to your screen size for optimal usage, no matter where you are. BizzMine lets you take work out of the office walls.
Did you know?
45% of customers share negative reviews on social media. (Zendesk) – a single deviation of your processes affecting quality of service to a customer can have a long-lasting effect on your reputation, long after the event. It is how you deal with deviations to contain, analyse and resolve that affects customer experience.
A customer is 4 times more likely to buy from a competitor if the problem is service related vs. price or product related. (Bain & Co.)