A process to manage complaints sent to suppliers, ensuring that they are managed, followed and most importantly, resolved.
Through BizzMine, you can execute an in-depth investigation of the issue, the effect against your business and the next steps from yourself/the supplier in question.
In business you are essential on many factors around supplier service, quality and delivery. Any deviations or complications with suppliers can lead to significant impact your own service delivery and in turn your customer satisfaction. It is therefore essential that the management of supplier complaints is complete and any trends or causes are monitored accordingly. Through BizzMine you take control of supplier complaints, evaluating causes, impact and resolution – aiding compliance and performance by your organization is not compromised.
From A to Z. And everywhere in-between.
BizzMine is a flexible workflow solution that will take your supplier complaint management processes to the next level.
Minor or major changes to the processes no longer requires a technical expert. With the user-friendly Flow Designer it only takes a matter of minutes, not days, months or even years to make changes to your workflow process.
Flexible Complaint Form
BPM that is flexible to you.
Using BizzMine’s form designer you can get your supplier complaints data captured in your preferred way. You and your co-workers are used to specific complaint forms and methods for data entry, so why change? Add the desired fields to your supplier complaint form with only a few clicks.
Some systems may force you to fit your information into their own rigid format. At BizzMine – we know every organization handles data in different ways. Therefore, we’d rather be flexible to you, than force your information into BizzMine.
Don’t just “show” your data, present it
Data capture is integral to a solid supplier complaint management but the interpretation of the complaint data is often neglected. At BizzMine we offer you bespoke, easily customizable (by you) dashboards to display your supplier complaint data in an array of ways.
The preconfigured dashboards visualize a 360° overview of all complaint information, corrective actions and trends.
Wherever you go, BizzMine goes.
BizzMine is blessed with an intuitive, responsive design. Had to leave the office but want to finalize that final task? On the commute home and want to see statistics on the follow-up of your supplier complaints? With BizzMine you can.
BizzMine is fully compatible with laptops (computers), phones and tablets with a responsive design to react to your screen size for optimal usage, no matter where you are. BizzMine lets you take work out of the office walls.
Did you know?
The average hard-dollar cost savings achieved upon implementing a supplier management initiative is 12%. (source: Aberdeen Group 2012 survey on >130 organizations)
When it comes to managing supplier information (e.g., certifications, banking details, etc.), companies that take a supplier information management approach, leveraging self-service technology, save an average of $430 per supplier. (Source: AMR Research)