If we take a moment to think of the top five things that a business struggles with, customer retention has to be near the lead.
We spend so much time trying to lure new business, only to discover we are then riding a roller-coaster of repeat business uncertainty.
It’s definitely a challenge for any organization in these competitive times, and so it should be.
I don’t think there are too many industries who can afford to adopt the mindset of “if you don’t like it, go somewhere else”.
Your rivals will love that. So will their bank balance.
Who knows? Maybe your organization is ridiculously successful, and doesn’t want, or need the business. If so, congratulations, however you probably won’t be interested in reading this. For the rest of us, we may need a little guidance on how customers, and their experiences can contribute significantly to our success.
The need for a scientific element in today’s medicine and criminology is well known, and it is this awareness that has assisted the creators of modern software to develop an understanding of competencies required in the field.
The world of forensics invokes a few thoughts in most people’s minds, but without getting too technical, the science of forensics has originated from the principles of repeatable processes and worthiness of evidence.
What price would you put on time? Can its worth even be quantified?
Sure, there’s the time of external advisors you’ve brought in to offer advice and consultation.
A by-the-hour cost to the company is certainly relatable to time, but surprisingly many organizations fail to see time itself as a commodity, or with a significance just as vital as any other product or service.
Quality assurance relies on people, but we in turn depend on it. QA dedicated personnel, and management alike, need to be able to access adequate data, to enable sound business decisions to be made.
Visibility in reporting is key to this central requirement. So what do you need to facilitate this? Here we will look at some things to identify, introduce, or at least keep in mind, and also things to be aware of that can, by their sheer presence, reduce focus on this topic.
Who do these people think they are, with their expensive suits and cheap shoes, eyeballing your business and its inner most sanctity?
It’s true. Auditors do tend to make people tense and resentful, mainly due to the inconvenience, but also due to fear associated with the unknown. Whether it’s an internal or external audit, these are pretty normal emotions, but an audit can also work to your advantage by revealing things that can reduce friction and improve performance. Sound like a well-tuned engine? Exactly.
So unbolt the door, and call off the hounds. This may be just what your business needs.
With the U.S. Bureau of Labor Statistics making us aware just how many workplace accidents are happening out there, every organization needs to have solid, commonsense procedures, combined with modern accessibility systems to manage incidents correctly.
Not only are paper based management systems cumbersome and a truly outdated way of record keeping, they cost more in dollar terms than you may want to know.
It’s easier than you might think to move from paper to online, and you’ll be relieved at the time, not to mention the aggravation for your people you save.
The simplicity of some things is a beautiful thing. Training needs for your business doesn’t always spring to mind when thinking of simple or beautiful for that matter, but the truth is they can be both.
Recognizing this can free you up to focus on your other business goals.
If you’re guilty of still using an abacus to count your workplace incidents or customer complaints, then we probably need to have a talk.
Ok, that comparison could be a bit extreme, but there are some who insist on brain-draining, time-eating, manual systems for quality controls. For the believers among us, there are very good reasons, for a broad range of industries, to move away from manual quality systems and bring your business in line with the more professional, modern and accountable ones.
You work tirelessly to get things right, only to be faced with a co-worker that really doesn’t seem to be all that interested. And no, this is not just your imagination, this is happening all over. Personality differences aside, however valid a point, there are some who will not see the benefits of putting in the whole nine yards, for the betterment of everyone.