It is crucial that any organization, large or small, understands the need to develop and evaluate the skills and competencies of staff. This will only succeed in strengthening your people’s roles, and their confidence in knowing they are truly a part of the future of the organization. It goes without saying that all stakeholders should be on board with changes that may need to occur to current documents and process controls, but what may be little known are the genuinely quantifiable results when your people actively participate in the organization’s quality improvements.
But, wait. You don’t get out of it that easily. This isn’t only about the day-to-day, front-line workers. This includes middle and senior management as well.
Don’t expect the general staff to engage, if you won’t. It’s important that you look at the bigger picture. Happier, empowered staff will have a positive flow-on effect. Guess where? Straight to your customers.