An incident is an event that causes operational issues (regardless of severity); business property or an entity is damaged, broken/faulty, unwell, absent etc. Incident management is required to ensure that any such issue is dealt with comprehensively and swiftly to ensure that operational impact is kept to an absolute minimum.
Using a good incident management process, you ensure that the correct people are allocated responsibilities - the people required (to know) understand their roles in managing the event, what information needs to be collected and what should be done to correct it. Most importantly it will enable you to learn lessons around potential problem and risk management attributed to the incident in question.
Incident management enforces:
- Efficiency during an event
- Minimum business impact
- Understanding of issues, action items, roles and responsibilities
- Severity of future incidents
- Staff and customer satisfaction
From A to Z. And everywhere in-between.
BizzMine is a flexible workflow solution that will take your incident management processes to the next level.
Minor or major changes to the processes no longer requires a technical expert. With the user-friendly Flow Designer it only takes a matter of minutes, not days, months or even years to make changes to your workflow process.
Flexible Incident Form
BPM that is flexible to you.
Using BizzMine’s form designer you can get your incident data captured in your preferred way. You and your co-workers are used to specific forms and methods for data entry, so why change? Add the desired fields to your form with only a few clicks.
Some systems may force you to fit your information into their own rigid format. At BizzMine – we know every organization handles data in different ways. Therefore, we’d rather be flexible to you, than force your information into BizzMine.
Don’t just “show” your data, present it
Data capture is integral to a solid incident management but the interpretation of the incident data is often neglected. At BizzMine we offer you bespoke, easily customizable (by you) dashboards to display your incident data in an array of ways.
Highlight trends with graphs or customize the information displayed with bespoke lists. BizzMine lets you present your data in an easily interpretable way. Get the most out of your data with BizzMine, your BPM solution.
Wherever you go, BizzMine goes.
BizzMine is blessed with an intuitive, responsive design. Had to leave the office but want to finalize that final task? On the commute home and want to see the safety incident statistics? With BizzMine you can.
BizzMine is fully compatible with laptops (computers), phones and tablets with a responsive design to react to your screen size for optimal usage, no matter where you are. BizzMine lets you take work out of the office walls.
Did you know? (MIM 2016 Report source: www.xmatters.com)
Only 52% of companies have a major incident team.
87% of companies say executives must be informed during major incidents.
Only 64% of companies have target resolution times.
Only 44% of company’s staff major incident teams with dedicated personnel. In the absence of a MIT, various roles lead the major incident response.
Only 76% of business stakeholders are tolerant that major incidents are an unavoidable fact of business.
76% of the 64% frequently miss those target resolution times.