CAPA Management Document Control GDP Logistics

Logistics service provider H.Essers offers personalized and integrated transport and logistics solutions throughout Europe. BizzMine was successfully implemented for the digital management of documents and CAPAs. Lynn Ackermans and Jurgen De Beer testify about the user-friendliness of the software.

You start your day with BizzMine and if you follow the correct procedure, there is no way you can go on working with a wrong or outdated document.

With BizzMine we manage the quality of our business much more efficiently than before when everything had to be done on paper. It is much easier to get all work instructions approved now that our document control is organized digitally. It used to take weeks to complete a workflow, but now that it's much faster, we can begin official training right away. BizzMine is of great importance to us, especially because we work on different sites.

The fact that the system notifies us when work instructions are about to expire and need to be revised is very useful. In BizzMine we can easily click and sign off the instructions and approvals of the managers. Through email reminders, we are warned about tasks that will expire, about approvals that need to be done, about new versions that have been put live... This way, we are always well informed of the latest documents that we can use and we can notify our team about it. In the past, we had a flow of approval to put documents on disk. Today, there is a rule that says that you always work within BizzMine, because that way you know exactly which documents you need and where you can look for and find them.

As we also work with medical goods, it is crucial for us to work with the correct versions of documents. We are strictly bound to the GDP regulations and have to follow strict rules regarding documentation. With BizzMine we can be sure that we meet these requirements.

We also find the software particularly user-friendly. When you forget to enter something in a new document, for example, you are clearly warned and directed to the missing step. This way, you can quickly correct your own mistake. Also, the fact that we can work with different groups of approvers or editors per warehouse or per customer saves us a lot of time and thinking.

Since the implementation of BizzMine, we have had several audits, each time with nice scores. Of course, it is still our job to provide the necessary instructions, but to be able to show them in one format makes it much easier and clearer. During the audit process, you can easily show the requested work instructions and open and display the document with a simple click.

Besides, we have never really needed support. We got training in the beginning and if we have questions, we can go to our own BizzMine team on the other site. A clear proof that BizzMine is a very intuitive tool!


Jurgen De Beer, Quality Administrator
Lynn Ackermans, Team Leader Logistics