Track, investigate, and correct your customer and supplier complaints. Do you want to manage your business complaints effectively?
A solid Customer Complaint Management is vital for each business, regardless of the industry you are in. Whenever a customer complains, you want to make sure that you capture all data required for that complaint and the follow-up. And in the end you will learn from your mistakes. By monitoring our complaints, we can help reduce them going forward.
Your most unhappy customers are your greatest source of learning.
– Bill Gates.
Handling customer complaints is easy: BizzMine helps you to better track, investigate, and correct your customer complaints, supplier complaints and internal deviations. Our complaints management leads you to compliance with ISO standards such as ISO 9001, ISO 13485, ISO 17025 and FDA.
89% of businesses compete through the level of customer experience they’re able to deliver.
Register complaints anytime everywhere.
BizzMine Complaint Management works on all devices, anytime, everywhere! And is available in the Cloud or On-Premises. Let your team register complaints or non-conformances from their mobile phones or tablets. Link a contact form to the BizzMine complaints solution to allow customers to register complaints from your website. Or trigger the complaint handling process from your CRM or ERP solution.
Know the exact status of each complaint.
BizzMine shows you the exact status of each complaint. Not only do you know what has been done by who and when, but in the overview lists or visual process map you can also identify the current step of the process and who is taking care of it.
Investigate, correct and improve.
Identify, analyze and track all possible root causes. Launch corrective actions (CAPA) to correct and prevent from happening again. Register all relevant data in the customizable complaint form, attach all relevant reports or pictures. Complaints Management is an opportunity to improve customer loyalty.
80% of businesses use customer satisfaction scores to analyze customer experience and improve it.
- Harvard Business Review
The whole workflow process is monitored with deadlines. As soon as tasks become overdue, BizzMine automatically sends reminder notifications to assigned users and escalates to their managers when needed. With all these automated features, you have more time for other tasks.
Monitor your complaints data through your dashboards.
Responding to and resolving complaints is a great start, but effective complaint management goes a step further with analysis and reflection.
The BizzMine dashboards are easy and smooth to navigate throughout the information and can be customized to present the most valuable data. Use powerful Pareto graphs and Trend analyses to improve product quality and customer retention.