Track, investigate, and correct your customer and supplier complaints. Do you want to manage your business complaints effectively?
Solid Customer Complaint Management is vital for each business, in any type of industry.
Whenever a customer complains, you want to make sure that you capture all data required for that complaint and the follow-up.
And in the end, you will learn from your mistakes.
By monitoring our complaints, we can help reduce them going forward.
Sylphar initially deployed BizzMine to replace the existing complaints database with a more flexible and easier to maintain complaints follow-up system.
Handling complaints in BizzMine is easy.
You can better track, investigate, and correct your customer complaints, supplier complaints, and internal deviations.
Compliance with ISO standards such as ISO 9001, ISO 13485, ISO 17025, and FDA requirements is guaranteed.
89% of businesses compete through the level of customer experience they’re able to deliver.
Register complaints anytime everywhere
Let your team register complaints or non-conformances from their mobile phones or tablets in a very consistent way.
BizzMine works on all devices, anytime, everywhere! And is available in the Cloud or On-Premises.
Link a contact form so customers can submit complaints from your website.
Or trigger the complaint handling process from your CRM or ERP solution.
Know the exact status of each complaint
You can see the exact status of each complaint and you know what was done by whom and when.
In the overview lists or visual process map you can identify the current step of the process and who is taking care of it.
Investigate, correct and improve
Identify, analyze and track all possible root causes.
Launch corrective actions (CAPA) and prevent the recurrence of complaints.
Register all relevant data in the customizable complaint form, and attach reports or pictures.
Take the opportunity to improve your customer loyalty.
80% of businesses use customer satisfaction scores to analyze customer experience and improve it.
– Harvard Business Review
The whole workflow process is monitored with deadlines.
When tasks become overdue, assigned users automatically get reminder notifications, by e-mail if preferred.
With all these automated features, you have more time for other tasks.
Monitor your complaints data through your dashboards
Responding to and resolving complaints is a great start, but effective complaint management goes a step further with analysis and reflection.
The BizzMine dashboards are easy and smooth to navigate throughout the information and can be customized to present the most valuable data.
Use powerful Pareto graphs and Trend analyses to improve product quality and customer retention.
With these insights, you can also get the most out of your management reviews.