Complaint Management

With Bizzmine you can easily track, investigate, and correct your customer and supplier complaints.

Efficient follow-up

It is simple to handle complaints with Bizzmine.

You can track, investigate, and correct customer complaints, supplier complaints, and internal deviations more effectively.

Compliance with ISO standards such as ISO 9001, ISO 13485, ISO 17025, and FDA requirements is guaranteed.

Sylphar initially deployed Bizzmine to replace the existing complaints database with a more flexible and easier-to-maintain complaints follow-up system.

- Sylphar

Easy registration 

Allow your team to consistently register complaints or non-conformances from their mobile phones or tablets.

Connect a contact form so that clients can submit problems directly from your website. Alternatively, your CRM or ERP application can initiate the complaint handling procedure.

You can see the exact status of each complaint, as well as who did what and when.

Organise and handle complaints with ease

Correct and improve

Launch corrective actions (CAPA) to avoid further complaints.

Register all relevant data in the customizable complaint form, and attach reports or images.

Take benefit of the chance to increase consumer loyalty.

To increase product quality and client retention, use strong Pareto diagrams and Trend analytics.

You can also make the most of your management reviews with these insights.

Follow up efficiently on complaints with these tips
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Audit Management

Bizzmine assists you in better organising and tracking internal and external audits.

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CAPA Management

Bizzmine supports you in continuously improving the efficiency of your QMS.

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Training Management

You will be able to better manage and control all training and competency data.


Change Control

Bizzmine assists you in reducing the risks of change and improving its implementation. 

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Calibration Management

All calibration operations can be planned, organised, and analysed.

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Document Control

Easy version control and document distribution.

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