It is simple to handle complaints with BizzMine.
You can track, investigate, and correct customer complaints, supplier complaints, and internal deviations more effectively.
Compliance with ISO standards such as ISO 9001, ISO 13485, ISO 17025, and FDA requirements is guaranteed.
Sylphar initially deployed BizzMine to replace the existing complaints database with a more flexible and easier-to-maintain complaints follow-up system.
Allow your team to consistently register complaints or non-conformances from their mobile phones or tablets.
Connect a contact form so that clients can submit problems directly from your website. Alternatively, your CRM or ERP application can initiate the complaint handling procedure.
You can see the exact status of each complaint, as well as who did what and when.
Correct and improve
Launch corrective actions (CAPA) to avoid further complaints.
Register all relevant data in the customizable complaint form, and attach reports or images.
Take benefit of the chance to increase consumer loyalty.
To increase product quality and client retention, use strong Pareto diagrams and Trend analytics.
You can also make the most of your management reviews with these insights.
Download the whitepaper
BizzMine assists you in better organising and tracking internal and external audits.
BizzMine supports you in continuously improving the efficiency of your QMS.
You will be able to better manage and control all training and competency data.
BizzMine assists you in reducing the risks of change and improving its implementation.
All calibration operations can be planned, organised, and analysed.
Easy version control and document distribution.
Choose your industry to learn more
See how you can implement your QMS for ISO 13485 and digitise numerous linked quality processes.
Discover how to implement your eQMS and digitise numerous linked quality processes, according to cGMP.
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Food & Beverages
Know how to implement eQMS for managing quality processes according to international standards.
Find out how to organise linked quality processes in accordance with GDP and security requirements.